Privacy Policy of aka4d

1. Introduction

This Privacy Policy applies to all personal data processed by aka4d when you register for an account, use our Services, or interact with our platform in any way. By using aka4d, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

aka4d operates in compliance with international data protection standards and best practices. We collect only the personal information necessary to provide our Services, and we implement robust technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

2. Data Controller

For the purposes of data protection law, aka4d is the data controller responsible for your personal information. If you have any questions, concerns, or requests regarding your personal data, please contact us at:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the platform
• Postal Address: Available upon request via email

3. Information We Collect

3.1 Information You Provide Directly

When you register an account with aka4d, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, mobile phone number, and residential address
• Account Credentials: Username, password (stored in encrypted form), and security questions
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet identifiers (OVO, DANA, GoPay, etc.), and transaction history
• Verification Documents: Government-issued identification (KTP — Indonesian national identity card, passport, driver's license), proof of address (utility bills, bank statements), and proof of payment method ownership
• Communication Records: Records of your communications with our customer support team, including live chat transcripts, emails, and phone call recordings (where applicable and with prior notice)

3.2 Information Collected Automatically

When you access the aka4d platform, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers
• Usage Data: Pages visited, time spent on each page, clickstream data, referring URLs, and features used
• Location Data: IP address and general geographic location (city/region level, not precise GPS coordinates)
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember your preferences, and analyze platform usage. See Section 7 for detailed information on cookies.

3.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from banks and e-wallet providers
• Identity Verification Services: Age verification and identity authentication data from third-party KYC (Know Your Customer) service providers
• Fraud Prevention Services: Risk assessment data and fraud indicators from specialized security vendors

4. How We Use Your Information

aka4d processes your personal information for the following purposes:

Purpose	Legal Basis
Account Registration and Management Creating and maintaining your account, verifying your identity, and managing your account settings	Contractual necessity — required to provide Services
Processing Transactions Processing deposits, withdrawals, bets, and game outcomes	Contractual necessity — required to provide Services
Customer Support Responding to your inquiries, troubleshooting issues, and providing assistance	Contractual necessity and legitimate interest in providing quality service
Compliance and Legal Obligations Verifying age and identity, preventing money laundering, detecting fraud, and complying with regulatory requirements	Legal obligation and legitimate interest in preventing illegal activity
Security and Fraud Prevention Monitoring for suspicious activity, protecting against unauthorized access, and safeguarding platform integrity	Legitimate interest in protecting our platform and users
Responsible Gaming Implementing deposit limits, self-exclusion, and other responsible gaming tools; identifying problematic gambling behavior	Legal obligation and legitimate interest in promoting player welfare
Marketing and Promotions Sending promotional offers, bonus notifications, and updates about new features (only with your consent)	Consent — you may opt out at any time
Platform Improvement Analyzing usage patterns, testing new features, and improving user experience	Legitimate interest in enhancing our Services

5. Data Sharing and Disclosure

5.1 When We Share Your Information

aka4d does not sell your personal information to third parties. We share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud detection, customer support software, and platform hosting. These providers have access to personal information only as necessary to perform their functions and are contractually obligated to protect your data.
• Legal and Regulatory Authorities: We may disclose your information to government authorities, law enforcement agencies, or regulatory bodies when required by law, court order, or legal process, or when necessary to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties when you explicitly consent to such sharing.

5.2 International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia, including countries that may not have data protection laws equivalent to those in Indonesia. When we transfer your data internationally, we implement appropriate safeguards, including standard contractual clauses approved by data protection authorities, to ensure your data remains protected in accordance with this Privacy Policy.

6. Data Security

aka4d takes data security seriously. We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to authorized personnel only, based on the principle of least privilege. All access is logged and regularly audited.
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor for suspicious activity 24/7.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Employee Training: All employees with access to personal data undergo mandatory data protection and security training.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for any activity that occurs under your account.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, recognize you on return visits, and analyze how you use the site.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These cookies enable core features such as account login, session management, and security. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous data about how you use the platform, such as which pages are most visited and how long you spend on each page. This helps us improve platform performance and user experience.
• Functional Cookies: Remember your preferences (language, currency display, favorite games) to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity to deliver targeted advertisements. We do not currently use third-party advertising cookies, but if we do in the future, we will update this policy and seek your consent.

7.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect the functionality of the aka4d platform. For more information on managing cookies, consult your browser's help documentation.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: We retain your personal information for the duration of your account's active status and for a reasonable period thereafter to allow for reactivation if you choose to return.
• Closed Accounts: After you close your account, we retain certain information (identity verification documents, transaction records, communication logs) for up to seven (7) years to comply with legal and regulatory obligations, including anti-money laundering (AML) requirements and tax law.
• Marketing Data: If you have consented to receive marketing communications, we retain your contact information until you withdraw consent or unsubscribe.

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format.
• Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request that we correct or complete it. You can update most information directly through your account settings.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you have the right to request that we delete your personal information. This right is not absolute and may be subject to legal or regulatory retention requirements.
• Right to Restriction of Processing: You have the right to request that we restrict processing of your personal information in certain circumstances, such as when you contest the accuracy of the data or object to processing.
• Right to Data Portability: You have the right to receive your personal information in a portable format and to transmit it to another service provider, where technically feasible.
• Right to Object: You have the right to object to processing of your personal information for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request.

10. Children's Privacy

aka4d Services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected personal information from someone under 21, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to aka4d, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by updating the "Last Updated" date at the bottom of this page and, where appropriate, by sending an email notification to the address associated with your account.

We encourage you to review this Privacy Policy periodically. Your continued use of aka4d after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 via the aka4d platform
• WhatsApp: Available 08:00 – 24:00 WIB daily

We are committed to resolving any privacy concerns you may have in a timely and transparent manner. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

Last Updated: January 15, 2026